Refund Policy

At Jewelry , we want you to be completely satisfied with your purchase. If you are not entirely happy with your order, we are here to help. Please read our Refund Policy carefully to understand your rights and how to initiate a return or exchange.

1. Eligibility for Refunds

To be eligible for a refund, your item must meet the following criteria:

• Condition: The item must be unused, in the same condition that you received it, and in its original packaging, including any tags, certificates, and accessories.
• Timeframe: You must initiate the return within [X] days from the date of delivery. After this period, we cannot offer a refund or exchange.
• Proof of Purchase: A valid receipt or proof of purchase is required for all returns.

2. Non-Refundable Items

Certain items are not eligible for a refund, including but not limited to:

• Custom or personalized jewelry
• Items that have been resized, engraved, or altered in any way
• Gift cards
• Sale or clearance items
• Items marked as "Final Sale"

3. How to Initiate a Return

To initiate a return, please follow these steps:

1. Contact Us: Email our customer service team at [Email Address] with your order number, the item(s) you wish to return, and the reason for the return.
2. Return Authorization: Upon approval, we will provide you with a Return Authorization Number (RAN) and instructions on how to send your item back to us.
3. Packaging: Securely package the item(s) in the original packaging and include all accompanying documentation, such as the original receipt and certificates.
4. Shipping: Ship the item(s) to the address provided by our customer service team. You are responsible for paying the shipping costs for returning your item. We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.